Contact AKO.org — Feedback, Corrections & Team info

## Quick answer To contact the AKO.org editorial team for feedback, corrections, or content suggestions, please email **editor@ako.org**. We are an independent reference site dedicated to helping the Army community navigate military resources; for official TRICARE plan changes or medical records, you must contact your regional contractor (Humana Military or TriWest) directly.

## In detail As of 2026, AKO.org serves as a primary independent knowledge hub for Soldiers, Veterans, and their families. While we strive for 100% accuracy in explaining complex topics like T-5 contract transitions and 2026 TRICARE premium updates, the military landscape moves fast.

### When to Contact AKO.org You should reach out to our team at **editor@ako.org** for the following: * **Corrections:** If you spot an outdated copay amount (e.g., a 2025 rate still listed for 2026) or a broken link to a government portal. * **Missing Resources:** If there is a specific Army or TRICARE topic you believe we should cover to help the community. * **User Experience:** Technical issues regarding how the site displays on mobile devices or accessibility concerns.

### When to Contact the Government/Contractors AKO.org does **not** have access to your personal records, DEERS information, or medical files. Please contact official agencies for: * **Enrollment Issues:** Contact your regional contractor. * **East Region:** Humana Military (1-800-444-5445). * **West Region:** TriWest Healthcare Alliance (1-888-TRIWEST). * **Pharmacy/Prescriptions:** Contact Express Scripts (1-877-363-1303). * **ID Cards/DEERS:** Visit a RAPIDS ID office or use the MilConnect portal.

### Editorial Standards for 2026 Our content is reviewed monthly to ensure it reflects current 2026 TRICARE rates and the finalized West Region transition under TriWest Healthcare Alliance. If you are a subject matter expert in military benefits and wish to contribute a guest technical review, please include "Technical Reviewer" in your email subject line.

## Who this applies to * **Active Duty Soldiers:** Seeking clarity on TRICARE Prime or Select benefits for their families. * **Retirees:** Needing updated 2026 enrollment fee information and pharmacy copay schedules. * **National Guard & Reserve:** Navigating TRICARE Reserve Select (TRS) and mobilization benefits. * **Military Spouses & Families:** Looking for simplified explanations of complex DEERS or EFMP procedures.

Common scenarios

* **The Correction Specialist:** A retired Sergeant First Class notices an article still cites the old West Region contractor from 2024. He emails editor@ako.org; our team verifies the TriWest T-5 data and updates the article within 48 hours. * **The Resource Seeker:** A spouse of an active-duty Soldier cannot find a clear explanation of 2026 TRICARE Young Adult premiums. She requests a dedicated guide via feedback, and AKO.org publishes a comparison chart of the 2026 TYA Prime and Select rates. * **The Wrong Turn:** A Veteran emails AKO.org asking why their specific VA claim was denied. Our team replies to explain we are an independent site and provides the direct link to the official VA.gov "Ask VA" portal and a VSO directory.

## Related terms * **T-5 Contract:** The fifth generation of TRICARE managed care support contracts that began full operations in 2025. * **DEERS:** The Defense Enrollment Eligibility Reporting System; the database used to verify identity and TRICARE eligibility. * **Humana Military:** The official contractor responsible for managing the TRICARE East Region in 2026. * **TriWest Healthcare Alliance:** The official contractor responsible for managing the TRICARE West Region as of 2026. * **Express Scripts:** The national pharmacy benefit manager for all TRICARE beneficiaries.

## Sources * **TRICARE Official Site:** [https://www.tricare.mil](https://www.tricare.mil) * **Humana Military (East):** [https://www.humanamilitary.com](https://www.humanamilitary.com) * **TriWest Healthcare Alliance (West):** [https://www.triwest.com](https://www.triwest.com) * **Defense Health Agency (DHA):** [https://health.mil](https://health.mil)

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**Disclosure:** AKO.org — Army Knowledge Online is an independent reference site and is not the official TRICARE program or a government agency. For official policy, medical advice, or personal records, please visit TRICARE.mil or contact your regional contractor.